Seeing a red light on your Primo dispenser can be worrying, but don’t panic – it’s usually an easy fix! The short answer is the red light typically means the water bottle is empty and needs replacing or the drip tray is full and needs emptying. Refilling the bottle or emptying the tray will resolve the red light in most cases.

Managing a Primo water dispenser inevitably means dealing with the nuisance of an illuminated red light from time to time. This light serves as an indicator that something is preventing the normal dispensing of water. The specific cause will determine the best way to get your Primo unit back up and running again. With a few simple troubleshooting steps, you can figure out the issue and the solution to turn that pesky red light off.

What Issue You are Having with Your Primo Dispenser- Blinking or Solid Red Light?

The red light on a Primo dispenser can appear in two ways – solid or blinking. Each indicates a different potential problem:

Blinking Red Light – Bottle is Empty

A blinking red light usually means the water bottle is empty or almost empty. Primo dispensers require water pressure to work properly. When the bottle volume gets very low, it may not generate enough pressure to dispense water, triggering the blinking light.

Solid Red Light – Drip Tray is Full 

A steady solid red light often indicates the drip tray is full and needs to be emptied. The drip tray collects small drips and spills from the dispensing nozzle area. When it reaches capacity, a float switch triggers the red light to come on.

Solutions for Your Issue

Let’s explore the solutions for each scenario now that we have decoded the meaning of the red light signal.

Blinking Red Light Solution: Replenishing Your Water Supply

To address the blinking red light, the remedy is simple: replace the empty bottle with a new one. Follow these steps to restore your dispenser to its refreshing ways:

• Open the dispenser door and carefully remove the empty bottle.
• Detach the probe assembly from the empty bottle and place it on the designated probe hanger.
• Set the empty bottle aside and grab a fresh, unopened bottle. Ensure the plastic cap is removed entirely.
• Insert the probe assembly into the new bottle, ensuring a secure fit.
• Slide the filled bottle back into the dispenser and close the door.
• Your dispenser should now begin cooling the water, and the blinking red light will vanish once the water reaches the desired temperature.

NOTE – Avoid dispensing water when you are having blinking red light issue as it can causes overheating issue in the dispenser.

Solid Red Light Solution: Emptying the Drip Tray

To empty the tray, simply remove the tray from the dispenser and pour the water out. Be sure to wash the tray with soap and water before reinserting it into the dispenser.

For cold water, center the glass over the right hole. This is because the cold water spout is on the right side of the dispenser.

For hot water, center the glass over the left hole. This is because the hot water spout is on the left side of the dispenser.

It is important to use caution when dispensing hot water. Always be sure to turn the hot water faucet on slowly to avoid splashing. Also, never leave the dispenser unattended while hot water is being dispensed.

Preventing Future Red Light Occurrences

Regular dispenser maintenance can help avoid annoying red light errors:

• Change water bottles & filters as needed
• Keep the nozzle area free of dirt and debris
• Frequently descale the system
• Avoid extreme temperature fluctuations
• Use a surge protector to regulate power
• Keep the unit away from direct sunlight
• Contact Primo support with any error codes

Properly caring for your Primo dispenser will have it working reliably for years. But when the red light does pop up, use the troubleshooting guide above to quickly get it back in service.

Wrapping Up Your Primo Red Light Troubleshooting 

Resolving a red light issue with your Primo water dispenser is typically a quick and straightforward process. In most cases, refilling the bottle or emptying the drip tray will get your unit functioning normally again. But when needed, use the troubleshooting tips outlined above to identify and correct any other problems triggering that pesky red indicator.

Stay hydrated and happy by keeping your Primo unit’s red light where it belongs – off! Just remember the short troubleshooting answer – check the bottle and tray first. That will have you back to enjoying fresh, filtered water in no time.